Cancellation &
Refund Policy

Once you have received the product and/or service, refunds are only available in the following specific circumstance:

The key conditions for refund eligibility are:

• The product or service received must materially differ from its description on the Platform
• The refund request must be submitted within the stipulated timeframe (within 3 days from the date of Transaction)
• Sufficient proof or documentation of the discrepancy must be provided upon request
• The product must not have been used, altered, or damaged after delivery

Any request for refund must be submitted within three (3) days from the date of the Transaction or such number of days as prescribed on the Platform, which shall in no event be less than three days.

A User may submit a claim for a refund by contacting us at weefixxcare@gmail.com and providing:

• A clear and specific reason for the refund request
• The exact terms or product description that have been violated
• Supporting proof or documentation, if required
• Your order details, transaction ID, and contact information

Once a refund request is received and approved, the refund will be processed in accordance with our internal procedures. Below is the typical refund journey:

Whether a refund will be provided will be determined entirely by us, and we may ask for additional details before approving any requests. Our decision on refund requests shall be final and binding.

1. We retain the sole and exclusive discretion to approve or reject any cancellation or refund request, regardless of the circumstances presented.
2. Approval of a refund request for one transaction does not set a precedent or guarantee approval for future requests.
3. We may require you to return the product in its original condition before processing a refund. Any shipping costs associated with the return may be at the customer's expense unless otherwise stated.
4. We reserve the right to modify, amend, or update this Policy at any time. Continued use of the Platform after any changes constitutes acceptance of the updated Policy.

For any questions, concerns, or to submit a refund or cancellation request, please reach out to us through any of the following channels:

• Email: weefixxcare@gmail.com — Please mention your order ID and Transaction details
• Phone: +91 9823945595 — Available during business hours (Mon–Sat, 10 AM – 6 PM IST)
• Address: E1004, Amit Bloomfield, Ambegaon BK, Pune 411046, Maharashtra, India